Shipping Policy

At Blue Flowers Wellness, we strive to provide you with the best possible shipping experience. We understand that receiving your organic wellness products in a timely manner is important, and we work diligently to process and ship your orders as quickly as possible.

This shipping policy outlines our procedures for processing orders, shipping methods, delivery timeframes, and other important information to help you understand what to expect when you place an order with us.

Please note that by placing an order with Blue Flowers Wellness, you agree to the terms outlined in this shipping policy.

Order processing refers to the time between when you place your order and when it ships from our facility. Here's what you can expect:

• Order Verification: All orders undergo a verification process to ensure accuracy and prevent fraud. This typically takes 1-2 business hours.
• Standard Processing: Most orders are processed and prepared for shipping within 1-2 business days.
• Custom or Personalized Products: Orders containing custom or personalized products may require additional processing time of 2-3 business days.
• Pre-Order Items: Products marked as pre-order will ship according to the estimated date indicated on the product page.

Please note that orders placed after 2:00 PM EST will begin processing the following business day. Orders placed on weekends or holidays will begin processing on the next business day.

Blue Flowers Wellness offers several shipping options to meet your needs:

• Standard Shipping: Delivered via USPS First Class Mail or UPS Ground, depending on package size and destination.
• Expedited Shipping: Delivered via USPS Priority Mail or UPS 2-Day Air.
• Express Shipping: Delivered via USPS Priority Mail Express or UPS Next Day Air.
• International Shipping: Delivered via USPS International or DHL Express, depending on the destination country.

We select the most efficient carrier based on your location, package size, and selected shipping method. You'll receive tracking information via email once your order ships.

Shipping rates are calculated based on the shipping method, package weight, dimensions, and destination:

• Free Shipping: Orders over $75 qualify for free standard shipping within the continental United States.
• Standard Shipping: $5.95 for orders under $75 within the continental United States.
• Expedited Shipping: Starting at $12.95, depending on package weight and destination.
• Express Shipping: Starting at $24.95, depending on package weight and destination.
• Alaska, Hawaii, and U.S. Territories: Additional shipping charges may apply.
• International Shipping: Rates vary by country and package weight. Calculated at checkout.

Exact shipping costs will be calculated and displayed during checkout before you complete your purchase.

Estimated delivery times are as follows (after order processing):

• Standard Shipping: 3-7 business days
• Expedited Shipping: 2-3 business days
• Express Shipping: 1-2 business days
• International Shipping: 7-21 business days, depending on destination and customs processing

Please note that these are estimated delivery times and not guaranteed. Actual delivery times may vary due to factors beyond our control, such as weather conditions, carrier delays, or customs processing for international shipments.

Business days are Monday through Friday, excluding federal holidays.

Blue Flowers Wellness ships to many countries worldwide. Important information regarding international orders:

• Customs Duties and Taxes: International orders may be subject to import duties, taxes, and customs processing fees. These charges are the responsibility of the recipient and are collected upon delivery.
• Customs Processing: International shipments may experience delays due to customs processing. The timeframe varies by country and is beyond our control.
• Restricted Products: Some products may not be available for international shipping due to country-specific regulations or restrictions.
• Address Accuracy: Please ensure your shipping address is complete and accurate, including any postal codes or special instructions. Incorrect addresses may result in delivery delays or returned packages.

For specific information about shipping to your country, please contact our customer service team before placing your order.

Once your order ships, you will receive a shipping confirmation email containing your tracking information. You can use this tracking number to monitor your package's progress:

• USPS Shipments: Track via the USPS website or by clicking the tracking link in your shipping confirmation email.
• UPS Shipments: Track via the UPS website or by clicking the tracking link in your shipping confirmation email.
• DHL Shipments: Track via the DHL website or by clicking the tracking link in your shipping confirmation email.

You can also track your order by logging into your Blue Flowers Wellness account and viewing your order history.

Please note that tracking information may not update immediately after your shipping confirmation is sent. It typically takes 24-48 hours for tracking to become active in the carrier's system.

While we strive to ship to as many locations as possible, there are some restrictions:

• P.O. Boxes: We can ship to P.O. boxes for standard shipping only. Expedited and express shipping require a physical street address.
• APO/FPO/DPO Addresses: We ship to military addresses using USPS. Please note that delivery times may be extended.
• Restricted Countries: Due to shipping regulations and restrictions, we cannot ship to certain countries. Please contact customer service to confirm if we can ship to your location.
• Product Restrictions: Certain products containing specific ingredients may have shipping restrictions based on local regulations.

If you have questions about shipping to your location, please contact our customer service team before placing your order.

In the rare event that your package is lost or damaged during transit:

• Lost Packages: If your tracking information hasn't updated for more than 7 business days (domestic) or 21 business days (international), please contact our customer service team. We will file a claim with the carrier and work to resolve the issue.
• Damaged Packages: If your package arrives damaged, please take photos of the damaged packaging and products before opening completely. Contact our customer service team within 48 hours of delivery with the photos and order information.
• Missing Items: If items are missing from your package, please contact our customer service team within 48 hours of delivery with your order information.

We will work with you to resolve any shipping issues promptly, which may include sending replacement products or issuing a refund.

If you need to change your shipping address after placing an order:

• Before Shipping: Contact our customer service team as soon as possible. We can usually accommodate address changes if the order has not yet been processed for shipping.
• After Shipping: Once an order has shipped, we cannot change the delivery address. You may contact the carrier directly with your tracking number to inquire about address change options, though additional fees may apply and are not covered by Blue Flowers Wellness.

To avoid delivery issues, please double-check your shipping address before completing your purchase.

If you have any questions or concerns about our shipping policy, please don't hesitate to contact us:

• Email: shipping@blueflowers.com
• Phone: (234) 567-890, Monday-Friday, 9:00 AM - 5:00 PM EST
• Contact Form: Visit our Contact Page

Our customer service team is committed to providing you with the best possible shipping experience and will work diligently to address any concerns you may have.